Frequently Asked Questions
Everything you need to know about your Steve Madden order.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account on our website.
What is your return policy?
We accept returns of unworn, undamaged, or defective merchandise within 30 days of purchase for a full refund. Items must be returned in their original packaging.
Do you offer international shipping?
Yes, Steve Madden ships to several countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know what size to order?
Most of our shoes run true to size, but specific fit information can be found on each product page. We also provide a comprehensive size guide to help you find your perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments through Afterpay and Klarna.
Can I cancel or change my order?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are usually unable to make changes or cancellations, but you may return the items once received.